Policies
Shipping & returns
Everything about how your kit gets to you, and what happens if something isn't right.
- Processing time
- Orders are packed on business days. Once a kit is packed you receive a confirmation email with tracking as soon as the carrier scans the parcel.
- Delivery times & costs
- Delivery estimates and shipping rates are calculated at checkout based on your address. Final rates, taxes and duties are shown before payment.
- Tracking your order
- Every parcel ships with tracking. If your tracking hasn't moved for several days, contact us and we'll chase the carrier for you.
- Damaged or missing items
- Canvases and paint pots occasionally suffer in transit. Send us a photo of the parcel and the affected items and we'll send a replacement for the damaged part — you don't need to return the whole kit.
- Returns
- Unopened kits in their original packaging can be returned. Because paint pots are sealed for freshness, opened paint sets can't be resold and are non-returnable unless faulty.
- Refunds
- Approved refunds are issued to the original payment method once the return is received and checked. Your bank may take a few extra days to show the credit.
- Order changes & cancellations
- If your order hasn't been packed yet we can change the address or cancel it. Get in touch as soon as possible after ordering.
Exact delivery windows, shipping regions and the returns window will be added here once you confirm them — the rest of the policy is ready to go.